Premium Delivery Experience
At VELIESSA, we extend our commitment to excellence to every aspect of your experience—including the journey of your acquisition from our atelier to your home.
Delivery Excellence
Our shipping service is defined by meticulous attention to detail, ensuring that your acquisition arrives in perfect condition and with the ceremony it deserves.
White Glove Service
Our premium delivery option includes in-home setup and placement by trained professionals who understand the significance of your acquisition.
Secure Packaging
Each item is wrapped in archival materials and secured in custom-fitted boxes designed to withstand the rigors of transport while maintaining elegance.
Global Reach
We coordinate delivery to destinations worldwide, navigating customs requirements and ensuring a seamless experience regardless of geography.
Delivery Options
Select the delivery experience that best aligns with your expectations and timeline, each offering our signature attention to detail and care.
Standard Delivery
7-10 Business Days
Complimentary
- Full insurance coverage
- Signature confirmation
- Package tracking
- Customs documentation
- Standard protective packaging
Premium Delivery
3-5 Business Days
From $75
- Priority processing
- Enhanced insurance coverage
- Premium protective packaging
- Expedited customs clearance
- Delivery time selection
- Real-time tracking updates
White Glove Service
By Appointment
From $250
- In-home delivery and setup
- Packaging removal
- Personal delivery concierge
- Pre-delivery consultation
- Custom delivery timeline
- Placement and positioning
- Brief product orientation
The Unboxing Experience
We believe that receiving your acquisition should be as memorable as selecting it. Our packaging is designed to create a moment of anticipation and delight.
Artfully Presented
Each VELIESSA acquisition arrives in our signature packaging—a reflection of the exceptional item within. From the moment you receive your delivery, the experience is designed to honor the significance of your acquisition.
Our packaging includes:
- Custom-fitted boxes with protective internal structures
- Acid-free tissue paper and archival wrapping materials
- Sealed with our signature wax emblem
- Personalized note from our curator
- Certificate of authenticity and care instructions
Frequently Asked Questions
Common inquiries about our delivery process and shipping policies.
How do you handle international shipping?
We coordinate international deliveries with meticulous attention to customs requirements and documentation. Our team manages all necessary paperwork and coordinates with customs authorities to ensure a seamless experience. Any duties or taxes specific to your destination will be clearly communicated during checkout.
Are shipments insured?
Yes, all shipments are fully insured for their full value. Our Premium and White Glove services include enhanced insurance options. In the unlikely event of damage during transit, please contact our client relations team within 48 hours of receipt, and we will address the situation promptly.
What is the estimated delivery time?
Delivery times vary based on your location and the service selected. Standard deliveries typically arrive within 7-10 business days, Premium within 3-5 business days, and White Glove service is scheduled by appointment. Once your order is confirmed, we will provide a more specific timeframe based on your location.
Can I request a specific delivery date?
Yes, our Premium and White Glove services allow for delivery date selection. For White Glove service, we will coordinate directly with you to arrange a delivery appointment that accommodates your schedule. Please note that date-specific deliveries should be requested at the time of purchase.
Need Assistance?
Our client relations team is available to address any questions regarding shipping options, delivery coordination, or special requests.